Customer service, now an online staple, was once a person-to-person affair.

The deepest of feelings between lovers can sometimes remain hidden until it's too late.

Curzio Malaparte had no trouble crowing aloud to a fellow writer.

J.P. Morgan, Jr. was an early example of a media-savvy American banker.

Eugenio Montale was hard to get to, and then worried about coming out 'a winner.'

When Enzo Ferrari made a request, it was really an order, something media ignored.

When an eight-year-old writes to the lady in charge of England, he has a plan.

Thanks to a ruthless intermediary, a fragmented Eliot poem became a masterpiece.

Teddy White to a fellow journalist: "How's this for an idea..."

When Albino Luciani, Pope John Paul I, wrote to a journalist.

In 1941, Thomas Merton surprisingly praised Time Magazine, and James Joyce.

Abe Rosenthal in 1988: "The lie as an everyday weapon..."